Policies
Refunds and privacy, in plain words
Two things people want to know before they pay: what happens if the service isn’t for them, and what we do with their details. Both answers are on this page. The terms of service are on the About page.
Last updated
- Full refund within 7 days of purchase
- Back to your payment method
- We never sell your data
Refunds
The first 7 days
Every paid plan comes with a full refund within 7 days of purchase, no questions asked. It makes no difference whether you have already activated the line or watched all week. Write to us inside those 7 days and the whole amount goes back to you.
After 7 days
After the first 7 days, a plan can no longer be refunded. The 7 days count from the day you pay, because your line is ready the moment the payment goes through, and that is also why the free trial comes before any plan.
How to ask
Message us on WhatsApp or email iptvore@iptvore.net from the address you ordered with, and add the order number if you have it. There is no form to fill in and nothing to send back.
How the money comes back
The refund goes back to the card or account you paid with; we can’t send it anywhere else. Once it has been processed, it usually shows in your account within 3 to 5 business days, depending on your bank. When the refund is out, the line is closed.
What a refund doesn’t cover
A refund closes the line it paid for; it can’t be moved to another order. Reseller credits that have been used are not refundable. And if a payment is disputed with the bank instead of asking us, the line is blocked the moment the chargeback arrives, and we don’t take further orders from that address.
Try it before you pay
The free 24-hour trial exists so that you rarely need this page: test the service on your own device and connection first, then buy.
Privacy
What we collect
When you ask for a trial: your email address, the country you pick, the device you’ll watch on, and for a MAG box its MAC address. When you ask for a payment link: your email address, your country and the IP address you asked from, which we keep for 7 days. When you buy: the store you pay in records your order; we see the order, the email address and the plan, never your card number, which stays with the payment provider. When you write to us: your message and the address or number you wrote from. And, like every website, our server and Cloudflare keep standard access logs (IP address, browser, time).
Why
To create and deliver your trial or your line, to email you the login and the renewal reminders, to answer your messages, to stop abuse (one trial per email address, one per MAG box, and a block on addresses that paid and then disputed the payment), and to see which pages people visit so we can improve them.
Who handles it for us
A few services carry your details on our behalf: the company that hosts the site, Cloudflare in front of it, Google Workspace for our email, Brevo for our mailing list, the store you paid in and its payment provider, WhatsApp when you chat with us, and Google Analytics, which counts visits. Each of them handles the data only for that job. We don’t sell it or rent it to anyone, and no advertiser sees it.
How long we keep it
We keep orders and trial records for 5 years, then delete them. Server logs are kept for a short time and then deleted.
Cookies
The site sets the cookies it needs in order to work, plus the Google Analytics ones that count visits. Nothing follows you to other websites, and there are no third-party ads here.
Your choices
Email us from the address you used and we will tell you what we hold about you, correct it, or delete it; we answer within a month. Deleting your data while a line is still active ends that line. The trial reminder is sent once; marketing emails have an unsubscribe link at the bottom.
Children
IPTVORE is for adults. We don’t knowingly keep details of anyone under 18; if you believe we have some, tell us and we remove them.
Changes
When this page changes, the date under the title changes with it. Questions about any of this: iptvore@iptvore.net or WhatsApp.
Questions people ask
Yes. Within 7 days of purchase the refund is full, whether the line was activated or not.
It goes back to the payment method you used and usually shows in your account within 3 to 5 business days, depending on your bank.
No. After the first 7 days a plan can no longer be refunded, which is why we ask everyone to take the free 24-hour trial first.
No. We use your email and order details only to deliver and support your service, and we don’t sell or rent them to anyone.
Email iptvore@iptvore.net from the address you used; we confirm the deletion within a month.
On the About page, at the bottom.